TigranPiloyan

Senior Product Owner in Yerevan. Fintech by day, my own products after hours.

I’m a product owner who ships. By day, a fintech CRM in Yerevan. After hours, my own products, built with AI agents and used by real people.

Senior Product Owner, IDT Discond · memo-ri · Pashtpan · ByChef

Products I build

Discond, phone screen

Discond Product and build

Every discount in the UAE in one app. It gathers offers from loyalty and voucher programs and shows which places take them, on the web and through an API for AI agents.

discond.ae ↗
memo-ri, phone screen

memo-ri Product and build

Print on demand in Armenia. Upload a photo or pick a design, place it on a t-shirt, hoodie, print or puzzle, and order with delivery or pickup. In Armenian, Russian and English.

memo-ri.am ↗
Pashtpan, phone screen

Pashtpan Product and build

A Telegram bot for Armenian lawyers. Follow a case or a person and get an alert when DataLex, the administrative court, the Constitutional Court or the ECHR shows a change.

@pashtpann_bot ↗

ByChef

Co-founder and CEO

A food-ordering platform for restaurants in Armenia: a marketplace, a merchant admin and the customer research behind them.

About me

Based in
Yerevan, Armenia
Now
Senior Product Owner, IDT
Languages
Armenian, English, Russian

Five years in product. I started on live chat and chatbot design at Picsart, grew into product management there, and now I’m a Senior Product Owner at a fintech with 500k+ users. I like hard internal tools, payments and permission models. On my own products I do everything end to end, with AI agents as my team.

Skills

  • B2B fintech
  • CRM and admin tools
  • Roles and permissions
  • Payment integrations
  • APIs and data models
  • Monolith to microservices
  • Product discovery
  • User research
  • Roadmaps
  • Experiments
  • Amplitude
  • Azure DevOps, Jira
  • Claude Code, Cursor

Education

  • B.A. International Relations2014–2020
  • Yerevan State University

Experience

IDT Senior Product Owner2023–now
  • Building the client company’s internal CRM for about 100 internal users: finding clients, KYC, customer data, transactions and refunds.
  • Designed the CRM permission model, with permissions tied to roles, so access stays consistent as the tool rolls out.
  • Work with system analysts, frontend and design, and with backend on APIs, data models and data-migration scripts.
  • Own the roadmap and the Azure DevOps backlog for a team of nine, and set priorities with business stakeholders, top management and other teams.
  • Part of the program moving a large legacy monolith to microservices.
  • Also ship on the production fintech product (500k+ users): payment integrations, the transaction core and cross-system APIs.
Picsart Product Manager2020–2023
  • Product Manager (2022–2023): ran product for two teams and four engineers. Several large launches and more than 20 smaller improvements. Owned roadmaps, requirements and backlog.
  • Worked with data scientists and other teams to set and track product metrics and to decide what to build next from the data.
  • UX and competitor research with Hotjar, user tests and surveys; wireframes when engineering and design needed a shared picture.
  • Associate Product Manager (2021–2022): wrote PRDs, ran competitor research and user interviews, and took first initiatives end to end with a senior PM as mentor.
  • Live chat and chatbot design (2020–2021): more than 30 chatbot flows, chatbot CSAT up about 5%, fewer chats handed to people.
ByChef Co-founder and CEOSide
  • Marketplace MVP, merchant admin and customer discovery for a food-ordering platform in Armenia.
HopShop CPOClosed
  • Valued at about $3M. Product and growth experiments in Amplitude; onboarding for creators and shoppers.
Consulting Project Manager, CRM Consulting2020
  • Collected client requirements, shaped the solution with engineering and design, and kept delivery honest when timelines or scope moved.

Blog

Notes on product work, fintech and building with AI agents.

The first posts are on the way.

All posts →

Contact